Shipping Policy

How do we deliver?

We ship temperature-sensitive gourmet products with insulated packaging and cold packs to maintain optimal freshness
Orders are processed Monday–Friday, excluding public holidays.
Shipping times and availability vary by destination and product.

Order cut-off time: 3:00 PM HKT. Orders placed after cut-off process the next business day.
Processing time: 1 business day for in-stock items. During peak seasons, processing may take 1–2 additional days.
Order confirmation: You’ll receive an email confirmation when your order is placed, and a shipping confirmation with tracking when dispatched.

All chilled items ship in insulated packaging with ice/gel packs designed to maintain cold temperature during transit.
Upon delivery, refrigerate products immediately. If your order arrives cool to the touch, it remains safe. Gel packs may be partially melted on arrival; this is normal.

Hong Kong (Local Courier / Express): 1–2 business days after dispatch.
Macau (Cross-Border Courier): 2–4 business days after dispatch.
Saturday / Sunday or holiday delivery may be limited depending on carrier availability.

Hong Kong: Flat rate HKD 200 or complimentary over HKD 1,000.
Macau: Flat rate HKD 400
Any duties, taxes, or import fees are the recipient’s responsibility and are not included in product or shipping prices unless expressly stated.
Same-day delivery may be available. (HONG KONG ONLY) Please contact us on WhatsApp to place an order or for further assistance.
Scheduled delivery windows (date/time) can be requested at checkout or via Customer Care; availability depends on courier capacity.

Couriers may require a signature. If no one is available, a re-delivery may be arranged, and additional fees may apply.
For perishable items, we strongly recommend that someone is available to receive the parcel at the delivery address on the first attempt.
If you opt to let the courier leave your parcel without a signature, please note that you will then be responsible for ensuring proper temperature control and for any loss or damage that occurs after delivery.